PROCESSING TIMES: We are a very small operation. Processing times can vary from 3-7 days before shipping your items. Thanks for your patience.

SHIPPING WITHIN IN THE USA: All domestic orders are sent via DHL. You will receive a shipping confirmation email with tracking information as soon as a label is created.

SHIPPING TO REST OF THE WORLD: International orders can take from 7-21+ days to reach you after the item has been processed and shipped. Please note: Orders shipped outside the U.S. are subject to import taxes (VAT) payable by the customer at time of delivery. We are not responsible to pay for these duties. We are not responsible for shipping delays or lost packages. 

SHIPPING INFORMATION: We are not responsible for incorrect shipping information. Please contact us and we will work to accommodate your order, however additional shipping fees or an entire reorder may be incurred. In order to verify an incorrectly formatted address we may reach out to you only via email.​

TWO PLUS MUSIC PUBLISHING, LLC is associated with the Gentle Giant Merch Shop and may show up as the vendor for purchases made to this website.

Refunds

We generally cannot accept returns or refunds. All sales are final.In the case of damaged items (which is rare) please email us at hello@gentlegiantband.com within 14 days of purchase and we will try to resolve it for you.

Exchanges

If you need an exchange or size adjustment on apparel, you are responsible for paying the shipping costs both to return the item to the warehouse and for the shipment of the new item.

Please send the product back in its original condition along with a note that includes your order number and the style and size you would like in exchange.

For example: Order #3025 - Exchange for Free Hand Short Sleeve in size Large.

Please send to: 

Bandwear, Inc.

ATTN: Gentle Giant

2025 Midway Rd STE C

Carrollton, TX 75006

Once we receive the order then we will reach out to you to settle the remaining shipping costs to get the exchanged item paid and sent to you.